Return Policy

Last updated June 01, 2023

This Return Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://basicallybotanicals.com/terms-conditions

Please carefully review our Return Policy when purchasing our products. This policy will apply to any order you place with us and covers returns, refunds, exchanges, and cancellations.

Returns, Refunds, & Exchanges

Making sure our customers have a great experience and love the items they buy from us is our top priority! We strive to provide as much information and detail with each product as possible so everyone can make an informed decision when purchasing. We recommend contacting us with any questions or concerns prior to purchasing to ensure you get exactly what you want; we are always happy to answer questions!

Due to our business model, we can only issue refunds or replacements for damaged or defective items only. Requests for refund or replacement must be made within 10 days of your receipt of the item.

If you purchased your items through Etsy, please message us through the Etsy Platform for further instructions.

If you purchased your items directly through our website, please use the Contact Page on our website and message us for further instructions.

Fulfillment of refunds and exchanges will likely require a photo of the damage or defect by our production and shipping partners. To best expedite matters, please include any photos or details that may help define the damage or defect.

We rely on having zero warehousing requirements for inventory to keep overhead costs low and make this a viable business. All items are made-to-order based on the selections made during the ordering process. This means every item is made specifically for you based on the selections you make; we do not warehouse pre-printed inventory. We cannot accept returns nor issue refunds or exchanges caused by ordering the incorrect variation (size, color, etc.). All sales are final and no refund will be issued unless there is a defect in the item. Replacements or Refunds will be issued for any issues with the materials or quality of production.

Cancellations

We are happy to cancel an item or entire order for you if requested within the first four (4) hours of submitting your order. After this period of time, the order has progressed into production and we are no longer able to accept cancelations.

Questions

If you have any questions concerning this policy, please contact us at:

service@basicallybotanicals.com - or - visit: https://basicallybotanicals.com/contact

Feedback:
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service@basicallybotanicals.com - or - visit: https://basicallybotanicals.com/contact